Love, Ravin Collection Return Policy
Please note, order cancellations must be requested within 24 hours of the order being placed. If it is within this timeframe and your order has not been processed, we will immediately refund your payment. Please allow 5-10 business days for your bank to process the refund. Any cancellation requested after 24 hours is subject to a 12% restocking fee. To cancel your order, please email firstname.lastname@example.org.
Love, Ravin Collection is committed to 100% customer satisfaction. For this reason, all covers and merchandise are closely examined before leaving our warehouse. If you are unsatisfied for any reason, please reach out to us at email@example.com.
- Items are eligible for a refund via store credit if notified within 3 days of delivery. Items should be sent back to us within 7 days of delivery (Post dated by the 7th day).
- All items are inspected upon arrival. Items must be sent back unused and in the original packaging.
- The customer is responsible for all return shipping costs and may ship back the item(s) using the carrier of his/her choice.
- If the items arrive in damaged or defective conditions, LRC will cover the cost of replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a refund via store credit.
- Down Feather/Poly Filled Pillow Inserts
- Throw Blankets
- Larger Orders of 5 Pillow Covers or More
- Clearance/Sale Items
- Items Purchased on Promotion
- Custom Orders
- Fabric Swatch Sampler
- LRC Gift Cards
If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at firstname.lastname@example.org. We will ask for photos to determine the best course of action. All claims must be made within 7 days of delivery. Any claims made after 7 days will not be accepted.
Love, Ravin Collection reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. Love, Ravin Collection also reserves the right to decline returns or exchanges not made within the 7-day period.
For further information on our return policy, please contact customer service at email@example.com to speak to one of our Team Members.
How to Make a Return
- If you would like to make a return, please reach out to Love, Ravin Collection Customer Service at firstname.lastname@example.org within 3 days of package delivery to receive return authorization.
- Please include the reason for return, order number, and product description.
- Please note that a restocking fee of 12% of the order total less shipping cost will be applied to ALL returns/exchanges.
- Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
- Eligible returns will receive store credit. Please give our team 3-5 business days to return and send store credit via email.
Mail Package To:
Love, Ravin Collection
325 West Mountain Street #342
Kernersville, NC, 27284
Imperfect Sales and Clearance Merchandise
We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final.
Custom Orders are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns.
Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.
If your package shows delivered, but you have not received it please reach out to UPS Customer Service at 1 (800) 742-5877. Due to privacy concerns Love, Ravin Collection cannot reach out to UPS on behalf of the customer. UPS will allow you to file a claim.
If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.
Color and Finish
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece.
By placing an order with Love, Ravin Collection you are agreeing to this full Return Policy.